Patient Guards Privacy Policy

Upated: 1/1/24

Introduction

Welcome to Patient Guards (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect We may collect the following types of information:

• Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and billing information.
• Medical Information: Information related to your medical bills and records that you provide for review.
• Usage Information: Information about how you use our website, such as IP addresses, browser type, and browsing history.

2. Voluntary Information Submission Any information provided by a site visitor or client is provided voluntarily and with the express permission of the covered patient. By submitting your information to us, you consent to our use of your information in accordance with this Privacy Policy.

3. Use of Information We use the information we collect for the following purposes:

• To review and analyze your medical bills for accuracy.
• To communicate with you regarding our services.
• To improve our website and services.
• To comply with legal obligations and protect our legal rights.

4. Confidentiality and Security Although Patient Guards is not a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA), we maintain confidentiality and security measures that align with HIPAA standards. We are committed to protecting your personal and medical information through:

• Data Encryption: We use encryption to protect sensitive information transmitted online.
• Access Controls: We limit access to your information to authorized personnel only.
• Secure Storage: We store your information in secure databases with appropriate safeguards.

5. Sharing of Information We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share information with third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
• Legal Compliance: We may disclose your information when required by law or to protect our legal rights.

6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Your Rights You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.

8. Children’s Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. This does not apply to information collected by an adult guardian for the purposes of bill review of a minor under age 18.

9. Changes to this Privacy Policy We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after the posting of changes constitutes your acceptance of such changes.

Disclaimer: Patient Guards is not a Covered Entity under HIPAA. However, we maintain confidentiality and security measures that align with HIPAA standards to protect your personal and medical information. Any information provided by a site visitor or client is provided voluntarily and with the express permission of the covered patient. For specific legal advice regarding your privacy rights, please consult a qualified legal professional.

Thank you for trusting Patient Guards with your medical bill review needs!